Shipping & Returns

SHIPPING:

One Crafty Fox ships FREE within Australia. We don't currently ship internationally or to PO Boxes.

We're a marketplace, and we work with lots of sellers who hold their products in lots of different locations. That's why shipping times will vary.

We're up front about the length of time you can expect to receive a parcel in in our listings but if something takes longer to arrive than you expected, please let us know at hello@onecraftyfox.com.au

If you're in a hurry, check out our Quick Shippers, which are guaranteed to be on your doorstep fast.

RETURNS: 

We're happy to receive refunds of faulty products within two weeks of purchase at your expense. However, in most cases, we can work with you to replace or refund the damaged piece. 

Due to the specialised nature of our products and the fact we work with lots of boutique suppliers, we can't take refunds for changes of mind.

We hope you understand! If you need to return a faulty product, please email hello@onecraftyfox.com.au and we'll provide shipping details.